Booking Terms

Refunds & Cancellation Policy

Overview

Please read our full Terms and Conditions.

We make the booking process easy by making sure all prices are fixed and making available 100% refunds in most cases.

100% refund guarantee

Because your plans may change, we guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 2 hours before your scheduled pick up time.

Cancellations can be made directly on our website or contact us directly.

Please contact us as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

Booking cancellations

You may cancel your booking at any time prior to your pick-up departure time. If you are unable to cancel the booking yourself, you must notify us.

You should notify Properture Limousine Concierge as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 2 hours before your scheduled pick up time

Your booking is not considered cancelled until Properture Limousine Concierge confirms your cancellation. The time of cancellation is considered to be the time we confirms your cancellation request.

Fees and refunds on booking cancellations

You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 2 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 2 hours or less prior to your pick-up departure time.

Booking changes

You may change your booking details at any time 2 hours prior to your pick-up departure time.

In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.

Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.

It is recommended that you call your transport supplier to make any changes immediately as you need them.

It is usually not possible to make changes to bookings 2 hours or less prior to your pick-up departure time, except at the sole discretion of your Properture Limousine Concierge.

Fees and refunds on booking changes

You are eligible for no fees for changing your booking details, for changes greater than 2 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with Properture Limousine Concierge.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Disputes

If you have some trouble with your transport, your first action should be to immediately contact your transport supplier.

Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.

In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorise Properture Limousine Concierge to issue a full or partial refund.

If authorised by the transport supplier to issue a refund, then Properture Limousine Concierge will refund the passenger within 24 hours.

In the instance of a dispute, the transport supplier has the final say over whether Properture Limousine Concierge can issue a refund on their behalf.

Properture Limousine Concierge is not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.

Liability

Despite your our best intentions and the capabilities of the Properture Limousine Concierge and his agents, your travel plans may go awry. Please note Properture Limousine Concierge is not responsible for any loss or damages incurred as a result of a transport booking via Properture Limousine Concierge.

By using our website booking platform, you have explicitly agree to Properture Limousine Concierge’s Terms and Conditions.

Further information

For any questions regarding this policy, please contact us.

For any specific questions regarding your transport, You can find these details on your booking confirmation.

 

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